[White Paper] Transforming Agent Networks – The Vodacom Way
How Vodacom’s new mobile onboarding app have increased sales according to AML & KYC regulations.
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What’s In the White Paper?
This white paper provides insight about the market conditions, strategic decisions and success factors of Vodacom’s strategy to transform SIM card registrations processes for managing agent networks in Mozambique (MZ) and Democratic Republic of the Congo (DRC).
Providing a guideline for Mobile Network Operators, Telco and Financial Service Providers, Vodacom shows how rethinking the customer journey and agent network management allows to:
Grow market share by over 50% and increased revenue for high-margin products
Improve processes for over 13,000 agents and agent managers
Reach 14+ million customers and impacted over 1 million transactions per month