You probably have heard about how an agent network can leverage your business by ensuring the convenience and the assistance that only humans can give. In fact, agents are often valuable and trusted members of the community in which they work, so they can help bridge the gap between the bank´s branch and the unbanked population, contributing also to promote financial inclusion.
Since 2010, more than 55 countries have made commitments to financial inclusion, and more than 30 have either launched or are developing a national strategy.
Aware of this scenario, a leading Bank in Africa has been solving some of the financial services delivery challenges in Democratic Republic of Congo using Papersoft Data Capture to activate new bank accounts in real-time, acquire, train, monitor, engage and manage their field support staff.
The result? The Bank is generating better sales results, increasing market share, reducing sales operating costs and selling higher value financial services to thousands of new customers in Africa while expanding its product portfolio.
If you are looking for expertise in managing an agent network, say no more!
Get the case study and learn how your business can benefit from the Bank’s strategy.