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Mobile Money for
Agent Networks

In developing countries, companies use agent’s networks as Alternative Delivery Channels – ADCs to reach underserved customers.

Start Now
Mobile Money for
Agent Networks

Mobile Money
for Agent Networks

In developing countries, companies use agent’s networks as
Alternative Delivery Channels – ADCs to reach underserved customers.

Start Now

Managing a Mobile Money Agent Network

Managing a Mobile
Money Agent Network

Mobile money has become the leading payment platform in Africa, contributing to include underbanked consumers into formal financial services.

However, the process of opening a mobile money account, deposit and withdraw money or even make payments can be a challenge due to Know Your Customer (KYC) requirements and operational inefficiencies in agent networks.

Our platform is designed for mobile money providers that aim to build and manage a sustainable agent network, offering the right tools to help agents on the field improve the customer experience, streamline the KYC process and mitigate the risk of fraud.

Open a Mobile Money Account and easily manage the Agent Network

Papersoft platform allows agents to open a mobile money account and easily manage reconciliation and agent commissions on transactions.

Our solution registers customer data and immediately validates compliance and regulatory rules, eliminating errors of completion and back-office tasks, by collecting clients’ photo and evidences such as the ID card and the digital signature to create a service contract. The additional information is sent via SMS to the customer with the confirmation of the record submission, the account number, and the associated customer care data.

The end-to-end process takes less than 3 minutes.

Improve the Mobile Money experience

How to improve the Mobile Money Agent Network?

  • AUTOMATED ACCOUNT OPENING

    Digitize the end-to-end process of account opening, get rid of all the paper work and reduce the costs of manual validation.

  • TRANSACTION MONITORING

    Save all the transaction records from your clients, guaranteeing their automatic reconciliation in a compliant manner. This way, there are no inconsistencies between the agents´ commissions.

  • TECHNOLOGY BUILT FOR EMERGING MARKETS

    Our app works on basic smartphones and allows agents to work anywhere even in areas without connectivity. Validate all information offline with business context alerting issues.

  • ENSURE KYC COMPLIANCE

    Our solution includes OCR, anti-fraud document or record checks, e-signature and biometric capabilities that guarantee that you only onboard real customers.

  • STRENGTHEN YOUR AGENT NETWORK

    With powerful analytics tools to monitor the four main operational functions of your agent network – onboarding, training, liquidity management, and monitoring – you’ll be able to build a strong and reliable agent network.

  • SEAMLESS CUSTOMER EXPERIENCE

    Transform the information-intensive journey of opening a mobile money account in agent’s outlets into an effortless process ensuring an aligned customer experience across all channels, with a fast and secure solution to onboard new clients in less than one minute.

Start Now

Products

Last-mile Banking Toolkit

Waynbo – Shared Agent Network

Content Management Suite

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Project supported by

Papersoft - Lisboa2020

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