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Agency Banking
for Financial Inclusion

Agency Banking
for Financial Inclusion

A tech-driven agency channel reduce costs on reaching
new customer segments with secure digital processes.

Start Now
Agency Banking
for Financial Inclusion

Agency Banking
for Financial Inclusion

A tech-driven agency channel reduce costs on reaching
new customer segments with secure digital processes.

Start Now

Financial Institutions can build a sustainable and data-driven alternative channel while activating new bank accounts in real-time

Financial Institutions can build a sustainable and data-driven alternative channel while activating new bank accounts in real-time

What is Agency Banking?

Agency Banking is an alternative distribution strategy in which traditional retail banking use authorized agents to expand the reach of the branch network. As it makes it possible to reach more people and more locations, the agency banking strategy promotes financial inclusion.

Cost-efficient and Secure

This branchless banking model became very popular specially in Africa and the Midle-east. Agency Banking allows banks to cut on operational and brick-and-mortar costs and at the same time to reach new customers in distant and rural areas. The agents represent an alternative delivery channel (ADC) and they assist the customer onboarding process, ensuring the compliance norms of KYC with biometrics.

Automated processes for faster sales

Mobile technology enables the success of the agency banking model. Without digital solutions agency channels struggle with bank processes in the field due to a large number of paper forms, manual compliance checks, lack of network access, and limited functionality.

With a platform like Papersoft’s, banks can provide a paperless customer journey, digitize the document capture process, automate KYC checks and compliance and quickly onboard new customers.

How to set up a new Agency Banking channel?

A real-time overview of the Agency Channel operations improves the decision-making of managers

A real-time overview of the Agency Channel operations improves the decision-making of managers

Manage a secure Agent Network

Papersoft’s platform allows to build and to manage a sustainable agent network, integrating it with other channels by an omnichannel logic.Agent Management tools provide a seamless experience when recruiting and onboarding new agents by digitizing the selection process. You can capture agent outlet info and ID, generate contracts, automate agent onboarding and guarantee full compliance.

Analyze Data and control the operations

Papersoft’s solution upgrades the agency channel’s processes and quality, with greater data insights about the entire operation. Access to dashboards where you can monitor key metrics on overall network performance. Ensure that your tech-driven and trained agent network is ready to onboard new customers and provide them with a simple experience.

Why use an
Agency Banking Strategy?

  • IDENTIFY YOUR CUSTOMER

    Capture and validate your customers’ documents without having to fill in any paper forms. Our solution includes OCR, anti-fraud document or record checks, e-signature and biometric capabilities that ensure the registration matches the real customer identity.

  • IMPROVED CUSTOMER EXPERIENCE

    Transform the information-intensive journey of opening an account in agent’s outlets into an effortless process ensuring a great customer experience, with a fast and secure solution to onboard and manage clients.

  • TECHNOLOGY BUILT FOR EMERGING MARKETS

    Our app works on basic smartphones and allows agents to work anywhere even in areas without connectivity. Validate all information offline with business context alerting issues.

  • SEAMLESS AGENT MANAGEMENT

    Papersoft’s platform allows managing a sustainable agent network, upgrading the agent onboarding processes and quality of new agents with greater data insights about the entire operation.

  • LIQUIDITY MANAGEMENT

    Receive real-time liquidity overviews, including cash under management and paid commissions through better control at field level. This way, your agents will be better equipped to deal with cash shortage by planning their rebalancing times. Increase collected deposit reducing the risk of dormant accounts.

  • OPTIMIZE ACCOUNT OPENING

    Digitize and automate your document workflow, leaving behind the paper-anchored process, eliminating all the constraints and errors of manual validation. Reduce registration times and activate accounts only after validating all KYC requirements.

Reach out to know more

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Last-mile Banking Toolkit

Waynbo – Shared Agent Network

Content Management Suite

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Papersoft - Lisboa2020

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