In many developing countries, institutions use agents as a cost-effective model for delivering their services to the underserved population. However, managing this Alternative Delivery Channel (ADC) can pose some challenges due to the lack of digital tools. Many organizations still rely on paper-based business models, where customer onboarding is time-consuming and truly hard to identify new clients. Agent churn, dropout, training, liquidity management, and fraud also result in operational inefficiencies of the entire network.
Papersoft´s Digital Agent platform supports the entire agent network journey, providing a holistic approach from agent recruitment to customer onboarding with data analytics to support real-time decisions.
Easily grow, monitor and scale your agent network with tools to acquire, train, monitor, engage and manage field sales staff.
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