How to turn your agent network 100% digital?

In developing countries, companies use agent’s networks as an alternative delivery channel to reach underserved customers. The issues behind these large field teams are their daily management and the paper-based processes.  The most…

Digital Ecosystems in Africa (pt1)

Digital Ecosystems, tech giants, GAFA/BATX, super-platforms are all common names to refer to the new breed of corporations arising in the US and China.

Technology as an enabler and accelerator to support the agent journey

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The role of the agents is crucial since their successful recruitment, customer onboarding process and network management by agent managers contributes to economic empowerment. The goal is to connect the underserved and unbanked population to…

Comparing Alternative Delivery Channels efficiencies for branchless banking

In the first article of this series, we discussed “How Alternative Delivery Channels promote financial inclusion” and their influence in low income economies. Today, we are going to compare different variables across the Alternative Delivery…
GDPR: Six months to compliance and opportunity

GDPR will mark 2018 - Papersoft on cybersecurity and data protection

Nowadays, companies are dealing with the EU General Data Protection Regulation (GDPR) challenges like cybersecurity, data protection (collection, processing and storage) and trying respond effectively to the new challenges. Our CEO Daniel…
How Alternative Delivery Channels promote financial inclusion

How Alternative Delivery Channels promote financial inclusion

This is the first in a series of articles which will share insight about the important role of Alternative Delivery Channels in financial inclusion for Digital Financial Services providers, compare efficiencies of various channels and highlight…
Alternative Channels – A Day in the Life of an Agent and Agent Manager

Alternative Channels – A Day in the Life of an Agent and Agent Manager [Infographic]

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If you are working within a financial services or telco company which provides services to customers across Africa, one of your important alternative channels to market is through a network of agents and agents’ managers selling your services.…
Day in the Life of an Agent Manager, agent banking

Papersoft Solutions for Agent Banking: Agent Manager

If you are working within financial services or telco company which provides banking services to customers across Africa, one of your important channels to market is through a network of agents selling your services. You are managing…
Day in the Life of an Agent, agency banking

Agency Banking: A Day in the Life of an Agent

In this article, we explain how mobile-enabled agency banking app improves liquidity and cash management, enables fast, secure customer onboarding, increases cross-sell opportunities and reduces business risk. You are working…