In this Ebook we will discuss the importance of a well-structured onboarding process to leverage the potential of agents as an Alternative Delivery Channels – ADCs.

The financial inclusion debate is a well-known subject and the role of the agent is a crucial. They can promote an active account usage and contribute to economic empowerment connecting the underserved and unbanked population to the formal financial system through a mobile money account or an account at a financial institution. Agents are valuable and trusted members of the community once they can: