Agency Banking is an alternative distribution strategy in which traditional retail banking use authorized agents to expand the reach of the branch network. As it makes it possible to reach more people and more locations, the agency banking strategy promotes financial inclusion.

This branchless banking model became very popular specially in Africa and the Midle-east. Agency Banking allows banks to cut on operational and brick-and-mortar costs and at the same time to reach new customers in distant and rural areas. The agents represent an alternative delivery channel (ADC) and they assist the customer onboarding process, ensuring the compliance norms of KYC with biometrics.

Papersoft’s solution upgrades the agency channel’s processes and quality, with greater data insights about the entire operation.Access to dashboards where you can monitor key metrics on overall network performance. Ensure that your tech-driven and trained agent network is ready to onboard new customers and provide them with a simple experience.